Assessment

Strengthen Your Cyber Security with Our Incident Response Service

Designed to help businesses and technical professionals proactively protect their networks and systems from cyber attacks.

Incident Response Services

No matter how well an organization is well equipped with security, detection, and prevention systems, it’s always good to have a plan for what to do if there is an incident. Unfortunately, some of the organizations may not have the expertise to perform the incident response efficiently as they may not have been trained in that matter. 

What is Incident Response?

Incident Response (IR) is the systematic approach to managing and resolving cyber security incidents such as ransomware attacks, data breaches, malware infections, and insider threats. In Malaysia’s rapidly evolving threat landscape, having a professional IR team on standby can mean the difference between a minor security event and a catastrophic business disruption.

The Malaysian Cyber Threat Landscape (2024)

  • 78% increase in ransomware attacks targeting Malaysian businesses
  • Financial services remain the #1 targeted sector
  • Average dwell time before detection: 21 days
  • Average cost of a data breach in Malaysia: RM 8.5 million
  • New Cyber Security Act 2024 mandates incident reporting within 24 hours

Why You Need Professional Incident Response

No matter how robust your security controls are, breaches can still occur. Many Malaysian organizations lack the specialized expertise and forensic tools to respond effectively to sophisticated cyber attacks. Without proper incident response:

  • Evidence may be destroyed or contaminated
  • Attackers may maintain persistent access
  • Recovery time extends from hours to weeks
  • Regulatory reporting obligations may be missed
  • Liability and legal exposure increases
  • Customer trust and brand reputation suffers lasting damage

Why Choose Firmus for Cybersecurity Incident Response

Endpoint Recovery within 24 hours

Protection up to 30 days

Option for Extended Protection

Our Incident Response (IR) service is designed to help businesses and technical professionals proactively protect their networks and systems from cyber attacks. 

Where FIRMUS adds value to customers is whereby experts from our organization will help to manage the incident that occurred promptly. Through our IR service, organizations can have peace of mind knowing that they have a dedicated team of experts on standby to help them manage and respond to any security incidents that may occur ensuring no further damage is done by the threat actor and the business can resume as usual with minimal impact. 

FIRMUS follows the 6-steps Incident Response methodology as below;

1. Preparation

2. Identification

3. Containment

4. Eradication

5. Recovery

6. Reporting and Presentation

Preparation

Identification

Containment

Eradication

Recovery

Reporting and Presentation

Our Incident Response Services

We offer comprehensive services to handle every stage of an incident, including: 

Preparation

Establishing incident handling approaches, policies, warning banners, communication plans, criteria for reporting incidents, and activating the incident management team. 

Detection and Analysis

Verifying if an incident has occurred, determining its severity, and establishing a chain of custody for potential evidence. 

Containment

Activating the Cyber Security Incident Response Team (CSIRT), notifying stakeholders, preserving evidence, and implementing containment procedures to limit exposure. 

Eradication

Identifying the root cause, removing it, restoring backups, improving defences, and conducting vulnerability analysis to ensure no further damage. 

Recovery

Restoring affected systems, validating restoration success, and testing systems with system owners to ensure normal operation is resumed. 

Post-Incident Activity

Creating incident reports, analyzing issues encountered, proposing improvements, and sharing lessons learned with stakeholders 

Explore Our Assessment Services

Let us help you make informed decisions and set your business up for success through our range of assessment services.

Network Penetration Testing

Web Application Penetration Testing

Incident Response (IR)

Source Code Review

Mobile Application Penetration Testing

Security Configuration Review

Social Engineering

Wireless Penetration Testing

Breach and Attack Simulation (BAS)

Compromise Assessment

Intelligence Led Penetration Testing

Network Resiliency Assessment

Red Teaming

Incident Response (IR) FAQ

Incident Response (IR) is the systematic approach an organization takes to prepare for, detect, contain, and recover from a data breach or cybersecurity incident. It is a critical process that helps minimize damage, reduce recovery time and costs, and mitigate the impact of security breaches on business operations. 

A professional IR service provides expertise, forensic tools, and proven methodologies that most organizations lack internally, ensuring incidents are handled correctly from both technical and legal perspectives. 

The Incident Response process typically involves the following key phases: 

Preparation: Identifying risks, defining incident types, and updating response plans. 

Detection and Analysis: Monitoring for threats, triaging alerts, and determining the nature of the incident. 

Containment: Taking immediate steps to stop the breach from causing further damage. 

Eradication: Removing the threat and remediating affected systems. 

Recovery: Restoring normal operations and implementing measures to prevent future incidents. 

Security assessments (like penetration testing) are proactive activities conducted to identify vulnerabilities before they’re exploited. Incident Response is reactive—it occurs after a security breach or attack has already happened. 

While assessments help prevent incidents, IR focuses on minimizing damage, preserving evidence, removing threats, and recovering operations when prevention fails. Both are essential components of a comprehensive security program. 

For on-demand response: We can have a senior analyst on the phone within minutes of your call. For Klang Valley locations, our on-site team can deploy within 4 hours. For other major Malaysian cities, we typically arrive within 8-12 hours. 

For retainer clients: We guarantee 1-2 hour response times with pre-assigned teams who already know your environment. 

Yes! Firmus is a preferred panel member for major cyber insurance providers. We work directly with insurers to: 

  1. Streamline the claims process
  2. Provide required documentation 
  3. Coordinate with legal counsel 
  4. Minimize your out-of-pocket costs 

If you have cyber insurance, mention it when you contact us so we can coordinate with your provider immediately. 

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Penetration testing, cyber security strategy, proof-of-value, or just some information? Our domain experts provide bespoke cyber security offerings to solve your digital transformation challenges.